Frequently Asked Questions

Established in 2017, which aims to create a different vision since the day it entered the furniture industry, 29luxury is one of the few companies in the sector with its investments and successful strategies. 29luxury, where you can find the most affordable and highest quality products, has its head office in benin city,Nigeria. Reflecting its difference with its original, trendy, quality and comfortable furniture, 29luxury always aims to go further with its after-sales customer support.

29luxury takes all necessary measures for the protection of your personal information and for your security. As in all e-commerce sites on our 29luxury.com site, the order stages are carried out entirely on pages under the RapidSSL brand 128Bit SSL Security. Thanks to the "Secure Sockets Layer" (SSL) technology used in 29luxury.com and our 128-bit SSL certificate, your personal information is completely prevented from being passed to the hands of third parties. 29luxury Furniture works with its Customer Services department to provide continuous and high quality service to our valued visitors.

29luxury currently has its head office in Benin City and also has stores in europe. You can visit our stores 7 days a week and get to know us better. You can find detailed address and map information of our stores on our Showrooms page on our website.

If the order you have paid for is available in stocks, it will be delivered within a month. If the products you ordered are not in stock, they will be delivered within a month and half. If your order will be from abroad, it will be delivered within 30 to 45 working days. If the orders cannot be prepared and produced, preliminary information will be provided by the 29luxury delivery team

In the production of all our furniture, first class quality wood, chipboard, lacquer and glossy lacquer, MDF, chipboard are used. The material used in the product is specified in the details of our products. In our stores, our sales consultants will help you about the products.

Color and fabric pattern selection can be made in almost all fabrics of our furniture. You can choose the color and fabric of the product you choose from the color chart of that product according to your taste.

You can view the products you like on our website in our stores. You can find out which store you can examine by calling our customer service especially for the furniture model you want to examine. You can view our store addresses in the showroom section on our website.

Since the products whose prices are not shown on our site enter the special production process, you can send us a request by filling out the form in the Request sections. When our customer service examines your request, they will contact you and inform you.

You can open a Fault Record by contacting the stores you purchased or our customer service when there is a situation such as faulty or missing products in our products you have purchased . Our technical service department will contact you within 7 working days after reviewing your failure record and solve the problem.

Yes we do. Our most important starting point in this regard is to understand our customers and find solutions to our customers' problems by empathizing. As 29luxury, we give our valued customers the support you need after sales and we want you to know that we understand you.

Our customer representatives can give you information when you order from our stores or our website. You can reach us on whatsapp on +2347030287351 for any questions regarding your order.